Refund Policy

Effective Date: March 13, 2025

Thank you for shopping at Faithful.gift. We value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a return or exchange within 14 days of receipt.

Returns & Exchanges

  • You may return or exchange items within 14 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

  • Certain items such as personalized products or intimate goods may not be eligible for return.

How to Initiate a Return

  1. Contact Us

  2. Wait for Approval

    • We will review your request and provide further instructions.

  3. Ship the Item

    • Once approved, return the item to the provided return address.

    • You are responsible for the return shipping costs.

  4. Receive Your Refund or Exchange

    • Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.

    • Exchanges will be shipped after we receive and inspect the returned item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at contact@faithful.gift with photos of the product.

  • We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

  • Personalized or custom-made products

  • Items marked as final sale

  • Intimate or hygiene products for health and safety reasons

Contact Information

For any questions regarding our return policy, please contact us at:

  • Email: contact@faithful.gift

  • Company: K99 CONSULTING LTD

  • Address: 71-75 Shelton Street, Covent Garden, London, UK

We appreciate your business and thank you for shopping at Faithful.gift!

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